Shipping & Handling
Peptide Crafters dispatches orders through USPS Priority. Any order that is finalized, paid for, and confirmed before 12 noon CST is usually dispatched on the same business day Monday-Saturday. Orders placed, paid for, and confirmed after 12 noon CST, or on weekends and public holidays, are dispatched on the next available business day.
Transit time is estimated at 2-3 business days, however transit times can very and are out of the control of Peptide Crafters.
We follow USPS policies in the rare event an order is delayed or lost, please contact us at support@peptidecrafters.com.
Privacy Assurance
At Peptide Crafters, your privacy is our top priority. We adhere strictly to both federal and state privacy regulations to guarantee the utmost security and confidentiality of your information. All purchases are safeguarded by advanced 256-bit SSL encryption technology. Your personal and order details are strictly confidential and will not be disclosed to third parties or used for any purpose other than fulfilling your order.
Return Policy
We stand behind all our products with a industry exclusive 60-day money-back guarantee. If you are not completely satisfied, please contact us to arrange for a return and refund. It’s that simple. Please note emails indicating products were used for human or animal consumption will not be responded to and void our return or refund policy.
Placing Orders
Orders can be placed with Peptide Crafters 24/7 using our secure online platform. Once your order is placed, approved, and payment is processed, it will be prepared, securely packaged, and dispatched via a trusted carrier like USPS. We will inform you automatically with the shipping details as soon as your order is on its way.
Products Eligible for Refunds
Any product that has not been opened or used. A maximum of two opened products (including individual vials). This guarantee applies for 60 days and begins from the day the tracking number confirms delivery. After 60 days, we cannot guarantee you a full refund or exchange – but will consider such requests on a case-by-case basis Customer satisfaction is our number one priority.
Notes: All refunds or exchanges must be pre-approved in advance – please do not ship us a return before you have been issued an RMA. We will provide you with a pre-paid label – we believe that customers should not have to pay to to get an exchange or refund. Refunds will be made to the original payment method when possible – usually within 2-3 days of receiving a return.
Payment, Pricing, and Offers
Peptide Crafters accepts Venmo, Zelle and Pay by Bank (Paynote via Plaid). We provide both individual and wholesale bulk pricing options. For quantity discounts, refer to our product pages. For significant bulk orders, please get in touch with us via email for exclusive discounts.
Orders are typically shipped very quickly, same day or next business day. But in rare events may take up to 2 full business days once payment is confirmed. Once your order has been packaged, you will receive an email with a tracking number.
Customer Satisfaction
Peptide Crafters is dedicated to delivering exceptional quality and customer service. We are here to assist you with any questions or concerns you may have regarding our services. Please do not hesitate to contact us for support. We work Monday-Saturday 7AM – 6PM CST. We attempt to respond in 2 hours or less for any inquiries.
We offer an exclusive 60-day money-back guarantee on all our products. If you’re not fully satisfied, simply contact us to set up a return and refund. It’s straightforward. Please be aware that any emails suggesting products were used for human or animal consumption will not receive a response and will invalidate our return or refund policy.