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Frequently Asked Questions
Please read our FAQ before sending us a message or use contact form.
We do not offer support or guidance on use of research Peptides! These are compounds for professional research only and not for human consumption. Any such requests will void your order and ability to purchase will be revoked.
The fastest way to reach us is using the contact form on the right with all the details pertaining to your request.
We’ll address your messages in 24-hours or less!
Hours of Operation
Monday – Saturday 8AM- 6PM CST
Sunday – Limited Support
Once your order status changes from Processing to Shipped, you will receive an email automatically notifying you of your order being shipped and the tracking number. Please be sure to safe list us from spam.
You can always check your order status on your account page as well under order history. Simply login to get to your order history and find the tracking for your order.
Helpful tips:
We encourage our customers to sign up for these FREE services to be notified of your package deliveries and management
Our shipping is a flat rate via USPS Priority Mail/UPS 2nd Day Air or UPS Ground, ensuring delivery within 2-3 days across the continental US is $9.99.
UPS 2nd day air (Monday – Friday only) packages purchased with 2nd day Air on Saturday will ship Monday. Day of shipping does not count towards the 2 days.
Delivery may take longer due to delays outside of our control or holidays.
Currently, We accept Pay by Bank, Venmo, Cards and Zelle
Typically USPS Priority Mail is 2-5 days in the US.
Although we have transitioned majority of our shipments to either UPS 2nd day air or Ground (where appropriate), this typically takes 2-5 days as well.
We try our hardest to ship the same day before the USPS/UPS pickup at 12PM CST Monday – Friday .
Bearing in mind USPS/UPS delays and holidays or Sundays may cause extra delays beyond our control.
On late Fri/Weekend orders, we hold the packages in our care to minimize high temperature exposure until UPS picks up on Monday as this does not impact arrival time.
Shopping with Peptide Crafters is highly secure. We prioritize your data protection by employing advanced encryption and security measures to safeguard your information
After placing your order at Peptide Crafters, it will be promptly processed. You’ll receive an order confirmation email, followed by updates on your order’s preparation and shipment, ensuring you’re informed at every step until delivery. We typically (except holidays) ship same day Monday – Sat until 12PM CST. All orders after that point will ship next day.
You will receive an email with your order details up successful placement of order.
Yes, the shipping is discreet and we respect your privacy. The Shipper will not contain any information that gives away the content.
We appreciate your interest in Peptide Crafters. Please note, we do not offer support for research peptides or post-purchase assistance. We encourage all buyers to thoroughly review our terms and conditions. Kindly be aware that emails requesting support on product use will not be addressed. Thank you for understanding.
We have a 60 day money back guarantee.
See our return policy at the bottom of the page for more details.
Refund will be granted based on each case as it pertains to our policy and the terms of service less the shipping and handling cost ($9.99)
Charges from Peptide Crafters will appear as “PEPCRAFTERS8007171585” on your credit card statement.
Head over to this page for further instructions:
They are not missing 🙂
you likely converted them to a coupon and that deducted the points from the balance. You can always convert the coupon back to points or use your coupon.
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At Peptide Crafters, unparalleled customer service stands at the forefront of our priorities, ensuring every interaction is met with excellence and dedication.